Shipping & Returns
WE SHIP WORLDWIDE
FREE SHIPPING on orders over $100 in U.S. and Canada only.
Once your order is dispatched to your address from our distribution center, you will receive a shipment confirmation e-mail.
Please allow up to 3-14 business days for delivery to arrive. If you still have not received your purchase after 3 weeks please contact firstname.lastname@example.org
Standard Shipping within the U.S will take up to 5-14 business days.
Expedited Shipping within the U.S will take up to 5-10 business days.
Express Shipping within the U.S will take up to 2-4 business days.
Standard Shipping within Canada will take up to 3-7 business days.
Express Shipping within Canada will take up to 1-3 business days.
Rest of the world
Standard Shipping for the rest of the world can take up to 1-4 weeks depending on your country.
RETURNS & EXCHANGES:
Making a return or exchange is easy. Just make sure you contact us at email@example.com and send your item(s) back to us within 7 days of receiving your order.
- Items should be returned new, unused, and with all Demeanoir garment tags still attached. Returns that are damaged, soiled or altered may not be accepted.
- Please note that shipping & handling fee of $10 will be deducted.
- There will be a 15% restocking fee.
When shipping your item(s) back, please include:
a copy of your original invoice and a written explanation of the item(s) you are exchanging for. All exchanges are dependent on current stock availability and condition of product upon inspection. If we do not have the item available, we can issue you store credit.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
Customers are responsible to pay shipping fees when an exchange or a return is requested. Failure to pay the shipping fees will result in the cancellation of your exchange. Shipping fees are non-refundable.
All exchanges are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):
PO BOX 99900 FH 785 798
TORONTO, ON M5N 0A5